Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Guarantee

  • Our client support staff is present 24/7/365 to handle all your service inquiries. Each ticket you send to us shall be taken care of within maximum 1 hour. If your situation demands the help of one of our administrators, we are going to send the ticket to the person on duty and will inform you that the case is under control.

  • Top quality support service

  • Top–class Customer Assist Service

  • We will be on–line for you around the clock to offer useful information and tech support as well as to assist you with any difficulty that you may have as you are organizing your virtual server. We can help you with all pre–configured software packages, like your Operating System, server admin panel (with regards to the VPS type) and the Web Hosting Control Panel made solely by our developers.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Web Hosting Control Panel that is available completely free with your VPS provides you with a built–in articles base. You’ll see an assortment of descriptive how to posts and an array of step–by–step video tutorials that present all the common web site supervision responsibilities. You can find them by clicking the Help or Video buttons in the top right side of each Control Panel section.