Client Support Channels
A One–Hour Ticket Response Guarantee
We offer a 1–hour response guarantee for any ticket or email that you submit to our technical support team. We will quickly reply to all the general enquiries and forward right away the case to our administrators if any further assistance is required. If you take advantage of the Admin Services package, we’ll execute any of the included services at a time that has been discussed with you upfront.
An Exceptional Help Desk Support Service
- We’ll be online for you 24–7 to respond to any questions that you may have with regard to our Web Hosting Control Panel or any of the apps that we have preinstalled for you on the dedicated web hosting server. If you also need support with server admin procedures, you can take a look at our Admin Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and installation services.
An Intuitive Help Area
Each Linux dedicated hosting server comes with our free–of–cost Web Hosting Control Panel, which boasts an in–depth knowledgebase plus a set of educational video tutorials. Whenever you require assistance working with the Web Hosting Control Panel, just hit the Videos or Help buttons in the upper right corner.