Phone Support in Cloud Hosting
Because we have live phone support 14 hrs daily, you'll be able to contact us and talk to our customer support representatives to get more info about the Linux cloud hosting that we supply and ensure that our servers meet the system requirements for your websites prior to you buying anything. For your benefit, we now have telephone numbers on three different continents and you are able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already an existing customer, you'll be able to call us about general and billing issues, and about some tech issues. If the issue is strictly technical or it requires more time to investigate, you'll have to use our ticketing system, that will enable both you and our technical support crew to monitor the information provided by either side.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. If you are not sure which plan will be suitable for your web sites, you would like to learn more about the plan's specs or you're looking for any other info about our solutions, you'll be able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our customer support representatives will help you. If you currently have an account, you're able to contact us about general and sales issues, although we are usually able to assist with numerous technical issues as well. For entirely tech issues you'll need to employ our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the better option in case the issue needs additional time to be solved or it needs to be escalated to our sysadmins.