In case you have a site, a problem might always crop up and it doesn’t necessarily have to be related to the hosting service. For instance, something may go wrong when you update an Internet app or some crucial data may be edited or erased unintentionally. Whatever the nature of the problem is, you’ll need to get in touch with the customer support staff and request them to retrieve a backup or to assist you in solving the problem that you’re experiencing. How fast they will do this will determine the amount of time that your websites will be unavailable. For particular sites like community web portals or e-commerce portals, an extended unavailability too often equals losing clients and money. That said, it is important that you use the services of a hosting company that offers not only a good customer support service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting feature a 60-minute reply time guarantee, so regardless of what enquiry or obstacle you may have, we’ll always be there to lend a hand. In reality, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both sales and technical matters. Our customer care staff members are available 24x7, even on official holidays and weekends, so you will obtain instant assistance at all times. We realize how precious time can be, so by the time we answer your email or support ticket, we’ll have probed into the issue and, if we haven’t discovered a solution, we’ll provide you with more details about what you have to do on your end – if the case requires this. With our support service, you can rest assured that there will be somebody to lend you a hand straight away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we recognize precisely how critical it is to get well-timed assistance, we promise that you will never need to wait for more than 1 hour to get an answer to any ticket that you send through your semi-dedicated server Control Panel. As it is, you will seldom have to wait for more than 20 to 30 minutes and this is valid for any query no matter what its nature is – general, billing or technical. Also, our customer and technical support staff will be at your disposal day and night, which is why even in case you post a ticket during public holidays, you’ll invariably get a lightning-fast response, which will include the answer to an enquiry, the solution to an obstacle or the information needed to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never need to spend an entire day hanging around waiting for a reply like you would with many other hosting providers.