A live chat is a real-time way of communication between a web hosting provider's support crew and its customers. It is an efficient way to receive some info about the web hosting services or get some issue resolved as you're talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of errors at the time you exchange info like usernames or domain names, the quicker response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you are able to do something else while the representative examines the issue involved. Furthermore, you can be a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone costs that you'll have to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

As we believe that a lot of troubles are easily resolved when you speak to a live person, we offer a live chat service for all of our potential and active clients. The chat is available every single day and our customer care representatives will assist you with a number of questions and situations. If you aren't our client yet, you're able to find out more about our cloud hosting plans and the hosting environment in general in order to make sure that your websites will run efficiently on our servers. If you already have an account and you've got some questions or you encounter any kind of troubles with some of our services, you'll be able to join us on the live chat and we will provide you with the required details or assist you to troubleshoot the issue. You'll need to open a trouble ticket for some problems which require longer time or the expertise of a sysadmin, but for a variety of standard problems you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with all of our Linux semi-dedicated hosting, you can find the the right answers for any questions you may have or get various problems resolved right away. Our chat service is available every single day, which means that you are able to speak with a representative even on weekends and holidays. In case you're not sure which plan would be better for your web sites or if our outstanding cloud hosting platform matches some system requirements, you can come on the live chat before purchasing anything. In case you are a present customer, you will be able to obtain more information about account settings, billing issues and various common tech problems you may have, for example in case you are unable to install an email account in a client on your PC. The live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.