Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our Linux cloud hosting is not separate from the hosting account. It is part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any time with only several clicks, without needing to sign out of your hosting account. The ticketing system features a quick-search box, which will help you track down the status of virtually any trouble ticket that you’ve sent in the past, if necessary. Also, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to deal with a specific issue before you actually send a ticket. The response time is maximum 1 hour, which suggests that you can get swift assistance at any moment and if our help desk support team suggests that you do something inside your hosting account, you can do it on the spur of the moment without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was created with the belief that you should be able to manage everything connected with your account in one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or experience an issue, you can get in touch with our customer service staff members instantly without the need to go through a different interface. You can browse through your files or check a variety of account settings while you post a new ticket or read the reply to an older one. If you’ve got heaps of tickets and you want to track down a given one, you can take advantage of the intelligent search box, which is available in the Help section. We will make sure you obtain an answer in less than sixty minutes irrespective of the nature of your enquiry or problem.