The availability of the customer and tech support that a cloud hosting company offers can tell you a lot about the services that they provide as well. If you're allowed to use only email messages and / or tickets, you have most likely come across some reseller not the actual web hosting provider. When this is the case, you will have to wait for a few days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual website hosting company for further assistance. When the supplier can provide various means of communication with fast response time available anytime, they are most likely the top provider, not only a reseller. Which means that you will enjoy timely assistance and quality support as they'll have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's always much better to be able to contact your website hosting company right away through your favourite way of communication.

24/7 Customer Support in Cloud Hosting

Our Linux cloud hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting solutions well before you make an order or you are an existing client and you have any kind of question or some difficulty, you can contact us any time, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical matters or any matters which need extra time to investigate and take care of. In contrast to various other web hosting service providers, our trouble tickets feature a guaranteed max reply time of only one hour, which means that no matter what the trouble is, it will be resolved in a timely manner and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we offer include 24/7 customer and tech support, therefore whatever the issue you experience, you are able to get in touch with us and we'll assist you at once. Our guaranteed response time for any email message or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; usually the response time hardly ever is more than 20 min. In addition, we provide telephone support with multiple local numbers internationally and a live chat, so that you're able to get in touch with us and receive more information about our solutions even if you do not have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, package features, e-mail configuration, website hosting account settings, and many others. If you employ our services, you won't ever experience a scenario where you have to wait for a day or two to get an issue solved like you'll have to do with a number of other service providers.

24/7 Customer Support in VPS Hosting

If you have a Virtual Private Server through us, you will be able to contact us 24/7 for any server-related issue or forvarious problems or questions associated with the pre-installed software the server is equipped with. In case you haven't acquired a virtual private server package yet, you will be able to learn more information about our services by giving us a telephone call or by employing our live chat service. For more technical issues, you can send an e-mail or open a ticket via your billing Control Panel and you'll receive assistance within a maximum of one hour no matter the time of the day, even on weekends and holidays. The typical answer time generally doesn't exceed half an hour. If you'd like to have assistance with third-party software, you can take advantage of the Managed Services upgrade that you can include to each VPS package and our administrators will help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum reply time warranty, you will benefit from prompt support when you acquire a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, therefore every time you open a ticket from your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive an answer within one hour, even during holidays. Our ticketing system is the perfect option in case the matter involved requires longer time to be resolved or in case it needs to be sent to our admins, as it is a lot easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.